Frequently Asked Questions
Everything you need to know about your Time Timer® order and products.
How does a Time Timer® differ from a standard digital timer?
Unlike digital timers that show numbers, Time Timer® uses a patented red disk that disappears as time elapses. This provides a clear, visual representation of how much time is left, making it an ideal tool for children, students, and professionals with ADHD or neurodiverse needs.
What is your shipping policy for electronic devices?
We offer standard and expedited shipping options. Standard orders are typically processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
What kind of warranty comes with my Time Timer®?
Every Time Timer® product comes with a 1-year limited warranty. This covers any defects in materials or workmanship under normal use. If your device malfunctions during this period, we will provide a replacement or repair.
Do the timers require batteries, and are they included?
Most of our visual timers require AA or AAA batteries to operate the quartz movement. Please check the specific product description for battery requirements. To ensure longevity, we recommend using high-quality alkaline batteries.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the item in its original packaging for a full refund, excluding shipping costs.
Are your products silent or do they have an audible alert?
Most Time Timer® models feature an optional alert. You can choose to have a clear 'beep' when time is up, or keep the device completely silent for sound-sensitive environments like libraries or testing centers.